Terms and Conditions

TERMS & CONDITIONS

Welcome to Dawa Wale Bhaiya, an online medicine and healthcare service platform operated by Niharika Medical Store (“we”, “us”, “our”, “Dawa Wale Bhaiya”).
By accessing or using our website, mobile application, or services, you (“User”, “Customer”, “you”, “your”) agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use our Platform or Services.

1. ABOUT DAWA WALE BHAIYA

1.1. Dawa Wale Bhaiya is the brand/platform operated by Niharika Medical Store for facilitating online ordering and delivery of medicines and healthcare products.
1.2. Our services may include:
Online medicine ordering and delivery
Prescription upload and processing
Healthcare product ordering
Doctor consultation, where available
Physiotherapy appointment/booking
Nursing staff booking
Lab test booking through third-party diagnostic/laboratory partners, where available.
1.3. Certain services may be provided directly by us, while other services may be provided through independent third-party healthcare professionals, laboratories, diagnostic centres, delivery partners, or other service providers.

2. ACCEPTANCE AND ELIGIBILITY

2.1. By accessing or using our Platform, you confirm that you have read, understood and accepted these Terms & Conditions.
2.2. Customers must provide accurate, complete and up-to-date information while registering, placing orders or booking services.
2.3. Persons below 18 years of age may use the Platform only through a parent, guardian or legally authorised person, where permitted by applicable law.
2.4. You must not use the Platform for any unlawful purpose, unauthorised resale of medicines, misuse of prescriptions or any activity prohibited under applicable law.

3. MEDICINES AND PHARMACEUTICAL PRODUCTS

3.1. Medicines and pharmaceutical products displayed on the Platform are subject to availability.
3.2. Certain medicines require a valid prescription issued by a registered medical practitioner.
3.3. Where a prescription is required, the order will be processed only after the prescription has been received and appropriately verified.
3.4. We may reject, modify or cancel an order where:
the required prescription has not been provided;
the prescription is illegible, incomplete, expired, altered or appears invalid;
the quantity requested is inconsistent with the prescription or applicable law;
the requested medicine is unavailable;
the product cannot legally be supplied; or
any applicable regulatory or safety requirement is not satisfied.
3.5. We do not permit the misuse, unauthorised resale or unlawful distribution of medicines.
3.6. Prescription medicines shall be dispensed in accordance with applicable laws and, where required, under the supervision of a qualified/registered pharmacist.

4. PRESCRIPTION UPLOAD AND VERIFICATION

4.1. Customers are responsible for uploading a genuine, valid, legible and unaltered prescription.
4.2. Customers must not upload forged, modified, expired or fraudulent prescriptions.
4.3. We may verify prescription information before dispensing applicable medicines.
4.4. If a prescription cannot be verified, we may contact the customer for clarification or cancel the applicable order.
4.5. Prescription and health-related information will be handled in accordance with our Privacy Policy and applicable law.

5. PRODUCT INFORMATION

5.1. We make reasonable efforts to keep product information, prices, images and availability accurate.
5.2. Product images may be for representation purposes and actual packaging may differ because of manufacturer or batch changes.
5.3. Information available on the Platform is for general informational purposes and does not constitute medical diagnosis, treatment or professional medical advice.
5.4. Customers should consult a qualified medical professional regarding the suitability, dosage, contraindications, interactions or use of any medicine.

6. ORDERS

6.1. Placing an order constitutes a request to purchase the selected products. An order is not necessarily accepted until it is confirmed by us.
6.2. We reserve the right to accept, reject, modify or cancel an order where reasonably necessary, including due to:
product availability;
prescription requirements;
incorrect product information;
pricing errors;
delivery limitations;
regulatory requirements; or
suspected fraudulent or unauthorised activity.
6.3. If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Return & Refund Policy.

7. PRICING AND PAYMENT

7.1. Product prices displayed on the Platform may change from time to time.
7.2. Applicable taxes, delivery charges, discounts and other applicable charges will be displayed at the relevant stage of the order.
7.3. Customers are responsible for providing correct payment information.
7.4. Payments may be processed through third-party payment gateway providers.
7.5. We are not responsible for technical failures caused solely by a third-party payment provider, bank, card network or other external service.

8. DELIVERY

8.1. We provide medicine delivery in selected locations and pin codes where our delivery service is available.
8.2. Estimated delivery time may vary depending on customer location, product availability, prescription verification, delivery partner availability, weather, traffic and other circumstances beyond our reasonable control.
8.3. Customers must provide an accurate name, mobile number and delivery address.
8.4. Delivery may be delayed or cancelled if the address or contact information is incorrect or incomplete.
8.5. Customers should check the package at the time of delivery and should not accept a package that appears damaged or tampered with.

9. ORDER CANCELLATION

9.1. Customers may request cancellation before the order reaches a stage where cancellation is no longer possible.
9.2. Cancellation may not be possible after an order has been processed, dispatched or handed over for delivery.
9.3. Where cancellation is permitted, refunds will be handled according to our Return & Refund Policy and the applicable payment method.

10. RETURN AND REFUND

10.1. Returns and refunds are subject to our separate Return & Refund Policy.
10.2. Medicines or healthcare products that have been opened, used, damaged, tampered with or improperly stored may not be eligible for return, except where required under applicable law.
10.3. Products delivered incorrectly, damaged, defective or otherwise eligible for return may be considered for replacement or refund after verification.
10.4. Customers should report delivery-related issues as soon as reasonably possible after receiving an order.

11. DOCTOR CONSULTATION

11.1. Where doctor consultation is offered through the Platform, the consultation may be provided by an independent qualified medical professional or third-party healthcare service provider.
11.2. Dawa Wale Bhaiya does not replace a doctor, hospital, emergency service or other healthcare professional.
11.3. Medical diagnosis, treatment decisions and prescriptions remain the responsibility of the consulting healthcare professional.
11.4. Customers should seek immediate medical attention from an appropriate healthcare facility in an emergency.

12. PHYSIOTHERAPY SERVICES

12.1. Physiotherapy services, where available, may be provided by qualified physiotherapists or authorised third-party professionals.
12.2. Booking an appointment does not guarantee a particular medical or therapeutic outcome.
12.3. Customers should provide accurate information regarding their condition and follow the advice of the treating professional.
12.4. Appointment availability, location, duration and charges may vary depending on the selected service.

13. NURSING SERVICES

13.1. Nursing services, where available, may be provided by qualified nursing professionals or authorised third-party service providers.
13.2. Availability, service duration, location and charges depend upon the selected service.
13.3. Where such services are provided through third-party professionals, Dawa Wale Bhaiya acts as a facilitator/platform.

14. LAB TEST BOOKING

14.1. Where lab test booking is available, Dawa Wale Bhaiya may facilitate appointments with independent diagnostic laboratories.
14.2. Actual sample collection, testing, processing and reporting are performed by the respective laboratory.
14.3. Laboratory reports and medical interpretations are the responsibility of the respective laboratory and qualified healthcare professionals.
14.4. Dawa Wale Bhaiya does not itself conduct laboratory tests unless expressly stated otherwise.

15. THIRD-PARTY SERVICES

15.1. Certain services may involve third-party delivery partners, laboratories, doctors, physiotherapists, nursing professionals, payment providers or other service providers.
15.2. Such third parties may have their own terms and privacy policies.
15.3. Customers may be required to accept the applicable terms of such third-party services.

16. CUSTOMER RESPONSIBILITIES

Customers agree to:
provide accurate information;
provide a valid prescription when required;
use medicines only as directed by a qualified healthcare professional;
not misuse or unlawfully resell medicines;
maintain the confidentiality of account credentials;
provide a correct delivery address and contact number;
inspect delivered products promptly; and
comply with applicable Indian laws.

17. PROHIBITED ACTIVITIES
You must not:
upload fake or altered prescriptions;
place fraudulent orders;
misuse discounts or promotional offers;
attempt unauthorised access to the Platform;
interfere with Platform security;
use automated systems or bots to abuse the Platform;
use the Platform for unlawful resale or distribution of medicines; or
engage in any activity prohibited by applicable law.

18. PRIVACY AND PERSONAL INFORMATION

18.1. We may collect information necessary to provide our services, including customer name, mobile number, address, order information and, where applicable, prescription or healthcare-related information.
18.2. Such information will be handled in accordance with our Privacy Policy and applicable law.
18.3. Customers are advised to review our Privacy Policy before using the Platform.

19. INTELLECTUAL PROPERTY

19.1. The Dawa Wale Bhaiya name, logo, website design, content, graphics, text and other original materials are protected by applicable intellectual property laws.
19.2. No content from the Platform may be copied, reproduced, modified, distributed or commercially exploited without appropriate permission.
19.3. Third-party product names, trademarks and logos remain the property of their respective owners.

20. DISCLAIMER

20.1. Dawa Wale Bhaiya provides an online platform for medicine delivery and healthcare-related facilitation services.
20.2. Information available on the Platform is for general informational purposes and does not constitute medical diagnosis or treatment.
20.3. We do not guarantee that every product or service will be available at all times.
20.4. We are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, including technical failures, natural events, transport disruptions, third-party service failures or government restrictions.

21. LIMITATION OF LIABILITY

21.1. To the extent permitted by applicable law, Dawa Wale Bhaiya/Niharika Medical Store shall not be liable for indirect, incidental or consequential losses arising from the use of third-party services or circumstances beyond our reasonable control.
21.2. Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.

22. CHANGES TO THESE TERMS

22.1. We may update or modify these Terms & Conditions from time to time.
22.2. Updated Terms will be published on the Platform with the revised effective date.
22.3. Continued use of the Platform after such changes constitutes acceptance of the updated Terms, subject to applicable law.

23. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Banda, Uttar Pradesh, subject to applicable law.

24. BUSINESS AND LICENCE DETAILS

Brand Name: Dawa Wale Bhaiya
Legal/Pharmacy Name: Niharika Medical Store

Business Address:
Near Babulal Chauraha, Opp. Ballu Ara Machine,
Banda, Uttar Pradesh – 210001

Drug Licence Details:
.Form 20B: RLF20UP2025004646
.Form 21B: RLF21BUP2025004614

25. CONTACT & GRIEVANCE

For questions, complaints, order-related issues or grievances, customers may contact:

Dawa Wale Bhaiya
Operated by: Niharika Medical Store

📍 Address: Near Babulal Chauraha, Opp. Ballu Aara Mashine

 Banda, Uttar Pradesh – 210001
📞 Customer Care: 9555320739
📧 Email: dawawalebhaiya@gmail.com
🌐 Website: www.dawawalebhaiya.in

For any grievance, customers may contact us through the above contact details. We will make reasonable efforts to address complaints in accordance with applicable law.

ACCEPTANCE
By accessing, registering on, placing an order through, or otherwise using the Dawa Wale Bhaiya Platform, you acknowledge that you have read, understood and agreed to these Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping/Delivery Policy, Cancellation Policy and other applicable policies.

© Dawa Wale Bhaiya – Niharika Medical Store. 

All Rights Reserved.